360° customer view
Complete history, preferences and interaction records for every customer, in one place.
Core platform
SPIL CRM: Close deals faster with a CRM built for glass
SPIL CRM is fully integrated into SPIL ERP and designed for glass manufacturers, fabricators and distributors. Centralise customer data, automate key sales workflows and keep every customer conversation organised — all in one platform.
SPIL CRM
Overview
One view of every customer
SPIL CRM is fully integrated into SPIL ERP and purpose-built for the flat glass industry. Unlike generic CRM tools, it is designed around the specific challenges faced by glass fabricators, glaziers and processors.
It gives you one central place to manage prospects, customer information, sales activities, quotation follow-ups, service reminders and project opportunities — so sales teams keep better visibility, communicate more clearly and build stronger customer relationships.
Because CRM activity connects directly to SPIL ERP, users see live opportunity status, quotation history, order progress, stock availability, production capacity and delivery schedules. From first enquiry to final delivery, sales and operations stay connected.
At a glance
Prospect & client management
Maintain a complete view of prospects and customers in one central place.
Sales pipeline tracking
Track opportunities, stages and follow-ups to improve conversion and win rates.
Quotations & order follow-up
Create quotations, track approvals and follow up on orders with ease.
Real-time ERP visibility
Access live data from SPIL ERP for production, stock and delivery status.
Capabilities
How SPIL CRM helps your business
A CRM made for the flat glass industry and fully integrated into SPIL ERP — track leads, automate follow-ups and send emails and SMS from one place.
Smart reminders
Automated reminders for quotation follow-ups and service calls, so no follow-up is missed.
Performance insights
Track team performance and measure business growth with actionable sales analytics.
Integrated communication
Send emails and SMS directly from the ERP, with timely updates on glass orders, shipments and quotes.
Increase sales efficiency
Track leads, manage opportunities and monitor progress — connected to order entry, inventory and delivery management in SPIL ERP.
Customer satisfaction
Manage post-sale service, handle enquiries and follow up proactively, from glass specification to final delivery.
Better decisions
Detailed reports and real-time data support sales forecasting, new opportunities and marketing campaign planning.
Scales with you
Whether you’re a small or large glass manufacturer, SPIL CRM grows with your business and keeps every client portfolio manageable.
Screens
A closer look at SPIL CRM
Real screens from SPIL CRM. Select any screen to view it full size.
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Track every sales opportunity
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Contact management
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Prospects, opportunities, incidents and reminders
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Automatic alerts to sales reps
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CRM alongside every ERP module
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Connected to inventory: stock by warehouse
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Contact Management in SPIL ERP — opportunities, incidents, quotations and reminders
Benefits & features
What you get with SPIL CRM
Customer relationships, built into your ERP.
- All client information in one place
- Streamlined follow-ups and notifications
- Integrated emails and SMS
- Data-driven insight into sales and customer trends
- Sales aligned with production workflows
- Proactive post-sale support
- Adapts as your business grows
- Live opportunity status and quotation history
- Order progress, stock and production capacity at hand
- Delivery schedules visible to sales
In summary
With SPIL CRM integrated into SPIL ERP, you gain the tools and insight to succeed in the flat glass industry — delivering better customer experiences and improving operational efficiency across the business.
SPIL CRMCustomer relationships, built into your ERP
Keep exploring
Related products
More from the SPIL platform to complement SPIL CRM.
Core platformSPIL ERP
Order entry, production, inventory, costing and despatch in one connected system for flat glass fabricators — scaling from 1 to 1,000 users.
- User-friendly order entry
- Shape and design entry
- Automated order management
Core platformSPIL Power BI Dashboards
Interactive Power BI dashboards for sales, production and dispatch — with drill-through, automated alerts, Excel export and mobile access.
- Sales, production and dispatch dashboards
- Real-time insights and interactive visualisations
- Full-screen focus on any individual visual
Core platformSPIL Cloud
Glass ERP in the cloud with multi-factor login, access from any platform and no on-premise hardware to maintain — ideal for smaller fabricators, glaziers and installers.
- Worldwide accessibility
- Data security
- Exceptional reliability
Get started
See SPIL CRM in action
Book a free demo and our team will walk you through SPIL CRM — and how it fits with the rest of your operation.
Prefer to talk?AU+61 390 000 065US+1 479 569 4400